Support

Need help with EdgeBook, the PFT Terminal or the EdgeBook AI Connector? Here is how to reach us and get the fastest answer. We are a small team and read every message.

1. Contact

Email: insider@profuturestrading.de — typical response within 1–2 business days.

2. In-App Support

In the PFT Terminal, open the logo menu → Need help?→ “Support & Feedback”. You can attach your terminal log with one click, which helps us diagnose issues faster.

3. Community & Website

Join the ProFuturesTrading Discord for quick questions and announcements (the invite is available inside the terminal and on our website). More information: profuturestrading.de.

4. Connecting the AI Connector

The EdgeBook AI Connector requires a paid plan on your AI client (Claude or ChatGPT) and an active EdgeBook account with the AI entitlement. Add it in your AI client under Settings → Connectors → Add custom connector and sign in via OAuth. Full setup steps are on the EdgeBook AI Connector page.

5. Common Questions

The connector can't see my trades. Make sure you signed in during the OAuth step and that cloud sync is enabled in the terminal — the connector reads your synced cloud journal, not the local-only copy.

Is it read-only? Yes. Every connector tool only reads your journal — nothing can be changed or deleted through the connector.

How do I delete my data? Email insider@profuturestrading.de or use the account-deletion option in the terminal; your cloud data and stored images are removed from our systems.